Primary School & SEN ICT Support
Primary School ICT Support
We want our customers to be able to focus 100% of their time on teaching and learning and so our service is designed specifically for education and designed to make sure your ICT Just Works.
With over 42 years’ experience of delivering ICT support to Primary and SEN schools we know how to ensure schools get real value for money from their ICT investment. Our support service is built on a Foundation package where a dedicated and familiar engineer regularly visits your school each week backed up by unlimited remote support service delivered by our experts available online or through our telephony-based help desk.
True value for money
42 years experience, innovation, process & structure
Training for staff, teachers and pupils
Managed Service Support Structure
On top of the Foundation Package, our full range of Value-added services are available through a Pick and Mix approach so that you only pay for the services you actually need or want at any one time.
1. Foundation package
This package provides the foundation of our support model and includes unlimited remote support from 1st - 4th Line experts, full Help Desk access and dedicated site visits
2. Pick & Mix
24/7 proactive monitoring and 1st line fix of your systems
3. Value Added
Strategic consultancy, financial & technical audits, budget planning, project management, classroom innovation, try before you buy for new technologies, training needs assessments, CPD and training.
Value Added Packages
Education Impact Consultancy and CPD Assessment
CPD Funding: Explore how we could invest in your CPD programme and encourage the innovative use of ICT
Strategic Vision & Strategy Development and OFSTED Support
Cost Savings Audits: IT Financial Audit and Cost Savings exercises led by industry leading educationalist vastly experienced in helping Schools and Trusts cut their costs and achieve best value
Zero Carbon, Zero Landfill ICT to develop an increasingly environmentally aware strand to your ICT Vision and strategy
E-safety Training staff, governors, pupils, parents and other stakeholders (find out more on our eSafety offering here)
E-Safety and Security
Compliance
Keeping your children safe online is extremally important to us and we can help your school introduce the correct e-safety solutions to protect your students and staff.
We think our role as your ICT Partner, is fundamentally to ensure a happy, safe and secure ICT environment for all and we will take all the proactive measures to ensure your systems are safeguarded (fire walls, filters, anti-virus, passwords etc.) in line with industry, DFE & Ofsted best practice.
Security By Design
Sweethaven implements a ‘Security by Design’ policy for both our own internal systems and those of our customers.
Sweethaven are a qualified certification body for the UK Government’s CyberEssentials scheme and partnered with the IASME Consortium (a CyberEssentials Accrediting Body) to offer the IASME Standard in Information Governance (mapped closely to ISO27001).
This ensures that not only are our solutions conforming to the highest level of information security, but we can work with our clients to ensure that their practices and procedures do too.
Trusted Advice & Direction
As an internet supplier to Schools, a Crown Commercial Services supplier and a CyberEssentials & IASME certification body, Sweethaven keep up-to-date with the latest technology and threats through our industry associations, information-sharing frameworks and our close contact with the many schools that we work with. In doing so, we provide up-to-date advice and warnings (alongside advice from CEOP and others) to school communities to ensure that everybody stays protected.
E-Safety training and information sessions is also imperative for staff, governors, pupils, parents and other stakeholders alike. Sweethaven can host training sessions and even be present at parents’ evenings if desired.
Cloud Technology
Already fully adopted Cloud working? Sweethaven are both Google for Education Partners and Microsoft Gold Partners – so our team of experts are well equipped to take your cloud innovation to the next level.
Find out more about Sweethaven’s work as an official Google & Microsoft Partner for the Department of Education’s platform provisioning programme, to better enable remote teaching and learning for all English schools. We can also help you claim your £2,000 Grant from the DFE.
As the Cloud can be a new way of working, Sweethaven will work with you on a cloud adoption strategy, utilising our experts in deployment and use of Cloud Technologies to best assist you in facilitating school-wide adoption of cloud working and maximise opportunities offered through this.
Adoption of cloud-based technologies and new ways of hybrid cloud working to challenge the status quo are now on school agendas
Embracing enterprise and new cloud technologies can provide a high quality, easy to manage ICT service that will be accessible from anywhere, just works and costs up to 25% less per user than current services.
Together we can transform your ICT Service by developing a strategy that respects the investments already made whilst gradually moving towards to a Hybrid Cloud solution that can combine versatile, always-available cloud infrastructure with speed & reliability of locally-based servers.
Broadband & Internet Services
Enabling safe and secure online learning environments for schools with effective content filtering and network security is more important than ever for your school.
Your broadband and internet services need to enable you to both achieve peace of mind that your students are safe online and ensure a reliable, high speed connection that can properly equip your teachers to work productively.
Sweethaven Educatiom are approved suppliers on the DfE Crown Commercial Services framework. As an internet supplier to Schools, a Crown Commercial Services supplier and a CyberEssentials & IASME certification body, Sweethaven keep up-to-date with the latest technology and threats through our industry associations, information-sharing frameworks and our close contact with the many schools that we work with. Our broadband and internet services therefore ensure:
Exceptional, customised content filtering to protect your students from harmful or unacceptable content
Full compliance with Internet Watch Foundation requirements and proactive monitoring of what they do and the URL list they provide to Internet Service Providers (ISPs)
Resilient, high speed network connections
Ongoing provision of up-to-date advice and warnings (alongside advice from CEOP and others) to school communities to ensure that everybody stays protected
Holistic incorporation of security, data protection and safeguarding focusses within all solution designs
We are a qualified certification body for the UK Government’s CyberEssentials scheme and are partnered with the IASME Consortium (a CyberEssentials Accrediting Body)
To offer the IASME Standard in Information Governance (mapped closely to ISO27001). This ensures that not only are our solutions conforming to the highest level of information security, but we can work with our clients to ensure that their practices and procedures do too.
Green IT & Corporate Social Responsibility
We are all becoming acutely aware of the responsibilities we all have in addressing the environmental challenges that are facing the world. It is now our duty to ensure all endeavours to best protect the future environment for the next generation.
Sustainable IT, also known as Green IT, as defined by International Federation of Global & Green ICT ""IFGICT"", covers the manufacturing, use, management and disposal of information technology in a way that minimises its impact on the environment.
Your school IT services can aid sustainable IT through:
Ensuring a service provision that encompasses sustainable IT specialisms to help provide zero carbon devices and low energy technologies
Making Green IT disposal as easy as possible for customer whilst ensuring compliance with EU GDPR
Setting CSR targets together with you to maximise the positive impact on society and make the most of the opportunity to contribute towards young people’s life chances around the world
We have a young workforce who are concerned and passionate about stopping Climate Change. We commit to review all our processes, policies and purchasing decisions to ensure we reduce our carbon footprint and impact on the world’s resources.
We are now building this thinking into our product and service offerings by ensuring that sustainability, energy efficiency, zero carbon manufacturing and end of life re-use are all considered as part of our product selection criteria. We therefore ensure we offer our customers a range of Green ICT products, services and value-added partnerships so we can help move everyone more quickly towards a Zero Carbon Future.
Our passionate team would work with you to add another design principle, namely Sustainable IT into your user device choices, so that together we can reduce the your school’s environmental footprint.
Curriculum
Ensuring teachers and staff are confident in using your solutions in the classroom is central to achieving optimal teaching and learning outcomes from your IT investments.
Often transition and leadership through innovative changes and progressions can be difficult to achieved if not planned and implemented effectively.
Value added elements of your managed service provision can:
Help prepare staff and students for the new technologies and teaching and learning opportunities that will be available
Help make the best use of the current ICT technologies and resources to maximise teaching and learning benefits
Encourage more CPD and IT focussed training and innovation
Support your SLT, support and teaching staff to ensure best practice and max uptake of new technologies and moves towards online resources and tutorials for education
Sweethaven's network of education specialists will work with you to aid successfully delivery of your ICT curriculum.
Our team will work alongside your Senior Leadership Team at the school as well as the ICT Leads/Coordinators to ensure the school's delivery plan identifies curriculum and teaching & learning priorities and requirements for a diverse range of students within each year level. As well as providing the technology itself, the team will work with you on a transition plan and also provide training to teachers and staff to ensure they best placed to inspire students to excel within the digital environment.
Audio Visual
As a crucial cornerstone of classroom teaching and learning, your audio-visual strategy needs to encompass technologies that are fit for purpose within your specific school context and that investments into these technologies are fully maximised through effective teacher use and adoption.
The education impact of the right audio-visual can be profound if well-considered and implemented, through truly enhancing the level of collaboration and engagement in the classroom.
When considering your audio-visual choices, the following factors are important to bear in mind:
What do the products offer in terms of pedagogy, efficiency and cost?
From a teaching and learning perspective, does your technology provider of choice invest in teachers, their software and the future development of their products, to ensure that the end result is an enriched learning experience?
Does the technology enable pupils to explore and discover for themselves, working independently and as groups for true collaborative learning?
Can the teacher easily and spontaneously begin an interactive activity/game and present the work to the entire group?
Does the technology enable a classroom experience that allows teachers to quickly engage the entire room and capture pupils’ imaginations?
The Sweethaven team of passionate experts will work with you and your SLT to talk through your school’s vision and goals for the classroom and subsequent learning outcomes.
Based on these discussions, we will then determine a strategy in conjunction with our audio-visual partners that accounts for these outcomes and is accompanied by a comprehensive training programme so that teachers feel confident using the technologies and you glean maximum return on your investment.
